![]() Review your information and submit your batch claim. When all your claims show the green icon, you’re ready to submit your batch claim. You can save your claim at any time and come back to it later. As you make corrections and add documentation, click Refresh Table to view updated status based on your most recent changes. Message and error alerts will guide you through the claims that require further attention. FedEx saves you time by reviewing your batch claims for errors before you submit them. Step 5: Review and update your batch claims Your uploaded claims will appear at the bottom of the page. Step 4: Use the “Browse” function to select and upload the file ![]() Step 3: Fill in your claims data and save your file Step 2: Select the File Batch Claims tab and download the template ![]() If you don’t have a FedEx account, find the type of account that's right for you. Use these instructions to file a single claim using a two-step process, or up to 200 claims at one time for FedEx Express ® and FedEx Ground ® shipments:įor shipments originating outside Canada, contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. It may take longer if additional research is needed. Most claims are resolved five to seven business days after submission. You can check the status of your claim online at any time or request updates by email. When your claim is resolved, FedEx will notify you. If you claim a “lost” shipment, FedEx will perform a trace. It may be necessary to make the original packaging, including cartons and contents, available to FedEx for inspection and to keep these materials until your claim is resolved.Ī FedEx claims agent will review and process your claim. You may be asked to call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to schedule an inspection. If an inspection is necessary for your claim, FedEx will notify you. Review the information you have entered, submit the claim form, and print your case number page for your records. If you require further assistance, please call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. Proof of value documentation (e.g., copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation).Serial number(s) of lost or damaged merchandise.Keep all original packaging, including cartons and contents, until the claim resolution process is finished. Photos of package and damaged contents (if appropriate).A scan of the FedEx ® air waybill, FedEx Ship Manager ™ printout, and/or FedEx Ground ® Pick-Up Record.Step 2: Add supporting documents (not required for claim values less than $100.)ĭrag and drop supporting documents from your desktop to your online claim. To file claims for international shipments originating outside Canada and the U.S., contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for assistance. Add your supporting documentation now or later.Specify your claim type: contents missing, lost shipment, or damaged shipment.You can submit claims for FedEx Express ® and FedEx Ground ® shipments:
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